Informatics Online Schooling FAQs


  1. How are online courses taught?
    The Informatics online course will be delivered via the Informatics Online (ION) System.  ION is supported by different proven technologies that are used by millions of learners worldwide. ION is composed of the following technologies:
  • Brightspace – D2L is the company that created Brightspace: the online teaching and learning platform that is Easy, Flexible, and Smart. It is used by more than 20 million learners in Higher Education, K-12, Healthcare, Government, and the Enterprise sector.
  • Percipio – a learning content provider that is from Skillsoft, a leading US-based e-learning content provider that is used not only by Fortune 500 companies and the US government but also by esteemed educational institutions like Yale University, Cornell University and the Massachusetts Institute of Technology.
  • Microsoft Office 365 for Education – a technology tool from Microsoft that allows learners and teachers to communicate and collaborate using the latest in Microsoft’s productivity suite of applications.

ION is fully supported by individually assigned technology-trained Informatics teachers who will facilitate online classroom learning through synchronous (live sessions) and asynchronous (chat, discussion boards) means.


  1. In regards to technology, what do I need to succeed in an online course?

Students need access to a computer or any digital device that can connect to the internet, such as a smartphone. The minimum speed when connected should be 2 MBPS.


  1. When do I need to be connected to the internet for online learning?

Students will need Internet connection to:

1) participate in live class sessions, check assigned tasks,

2) download learning materials such as videos and books, which can be watched and read  offline,

3) collaborate with classmates,

4) consult with teachers,

5) upload assignments and projects

6) take the assessment.


  1. What if I have trouble with the technology? How do I get assistance?

You may contact your Center’s Academic Department for assistance through email, landline, mobile phone and social media account. Click here for Directory.


  1. What if I need help with the course content?

Students taking online courses will need to request assistance from or request for consultation time with their lecturer or teacher. 


  1. When does my class meet?

Online classes shall commence after the student orientation.  Learning officially starts after the students are given access codes to all pertinent technologies.


  1. Will I be able to communicate online sufficiently with the lecturer or other students?

ION allows you to communicate with your teachers and your classmates too for collaboration works. Other means to communicate will be via email, FB Messenger, or through SMS/Call.


  1. How do I take my exams for the course?

All courses are completely online so are all exams. There will be online assessments (quizzes) and other forms of assessments that will be supported via ION.

Examination schedules are announced in ION.


  1. What happens if the Internet is down or if I have computer problems?

Technology is great when it is running smoothly; however, you should plan and prepare for technology glitches. If your computer or digital device is not working, try logging off and on again. Rebooting the computer often fixes many problems. You can still access the class by using any computer that is online. You may also use the free Facebook Messenger to contact your instructor. Text-based lessons may also be shared using this platform.

Not waiting until the last minute to complete assignments will help you avoid missing critical deadlines.


  1. What personal skills do I need to succeed in an online course?

1) Self-discipline and motivation to succeed help a lot. Students who delay working on assigned online lessons have trouble succeeding in online learning.

2) Strong time management and organizational skills are fundamental.

3) Writing is the primary mode of communication. A good writing skill is important.

4) You are expected to be able to read, interpret material, and complete coursework with minimal supervision and direction.

5) You must be comfortable with asking questions or expressing difficulties. If not, instructors will assume you are progressing without difficulty.

6) Online instructors DO NOT teach technology skills. Students MUST have moderate computer experience – including and not limited to:  

  • ability to submit and retrieve assignments and other course materials,
  • ability to send and receive e-mail with or without attachments,
  • ability to download files,
  • ability to work in a Windows environment,
  • ability to create PDF (portable document format) documents
  • ability to create multimedia materials
  • ability to effectively navigate the World Wide Web.


  1. Are online courses easier or more difficult than traditional lecture courses?
    Online courses are neither easier nor more difficult than traditional classroom classes. The same amount of work is expected with either format. The presentation of the information is different and therefore, in addition to the course content, your learning style and study skills will play a major role in determining the ease or difficulty of the course. Class participation is mandatory. Although flexible by nature, online courses have assignment deadlines just as traditional lecture courses and late assignments are not accepted. If you fail to make satisfactory progress, the instructor has the right to drop you from the course.


What you can expect from our online platforms:

  • Students will receive instruction through ICONS, our secured Learning Management System (LMS). The LMS combines the powerful tools, services, and support needed to deliver a best-in-class teaching and learning experience for faculty and students. It runs on both PC/Laptop and Mobile devices like smartphones.
  • Students will have access to trusted learning content for Skillsoft, an eLearning company that has more than 20 years of experience whose roster of customers includes 65% of Fortune 500 companies and esteemed education institutions like Yale University and MIT.
  • Students may now register and make payments via Philsmile, our online enrollment system.


What you can expect from our Teachers:

  • Teachers will post relevant learning content and materials to support students with instructional delivery. Students should log in each day to check for assignments and instructions from the teacher.
  • Our Teachers will be available to monitor and respond to student inquiries via the LMS, within 24 hours from the time it is posted, except for weekends.
  • Live sessions/classes will also be done via the LMS.


What you can expect from your son/daughter:

  • Students should log in to the LMS on a daily basis.
  • Students will need to complete all required assignments and submit the same as directed by their teacher.
  • Students should watch the videos posted in their entirety. Our system tracks usage of learning contents and this will be part of their course completion.
  • Students should email teachers if they have any questions.


How can you help?

  • Ensure that your child checks in the LMS on a daily basis.
  • Check that your child watches the required videos and reads the documents uploaded in the LMS.
  • Ensure that your child completes all required assignments/projects and submits the same to their teachers in a timely manner.
  • Help your child create his/her daily calendar or schedule which will include breaks in between lessons.
  • Encourage your child to reach out to their teachers if they have any questions or concerns.


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