Diploma in Customer Relations
Local Program
Duration: 2 years
Recognized by the Technical Education and Skills Development Authority (TESDA)
The Diploma in Customer Relations program is a two-year ladderized program for individuals seeking work as Call Center Agents, Customer Service Representatives, and other related front-line service-oriented jobs. The course introduces fundamental principles and techniques required for excellent customer service delivery such as influencing customer perception and loyalty; critical skills in professionalism; communication; management of the call, the customer, and job stress; as well as service cross selling.
Students will develop the skills to identify and resolve customer complaints, handle difficult customers, utilize effective verbal and nonverbal communication methods, learn appropriate professional use of various electronic media, and learn to contribute to the service culture of an organization.
Finishing the first year of the program will qualify the student to earn the Certificate in Office Administration.
DCR Curriculum:
| 1st Year Term 1 | Module |
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Computer Fundamentals |
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Automated Typing |
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English Grammar and Composition |
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| 1st Year Term 2 | Software Applications |
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Physical Education 1 |
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English Expository Writing |
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Software Applications |
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| 1st Year Term 3 | Introduction to Business |
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Personality Development & Office Ethics |
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Values Education & Professional Ethics |
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Physical Education 2 |
| 2nd Year Term 1 | Business Communication |
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English Speech & Oral Communication |
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NSTP1 |
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| 2nd Year Term 2 | Introduction to Customer Relations |
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Introduction to Customer Communication |
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Sales Techniques |
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| 2nd Year Term 3 | Seminar Series |
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On-the Job Training (Industry Immersion) |
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NSTP2 |
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