More Than Language Training at Informatics’ Call Center Training

Posted on 06.15.08 3:43 PM under Corporate News, Courses

The business process outsourcing (BPO) and call center industry in the Philippines is targeting to increase the workforce to 500,000 agents by 2010, from the current 200,000, and bring in about $8 billion in annual revenue.

Informatics offers the most comprehensive call center training in the country. Its Call Center Training Program (CCTP) was launched in 2004 in response to the growing need for highly skilled call center agents in the country.

More than enhancing your communication skills and acquiring an American or British accent, Informatics’ training includes sessions on rendering quality customer service, plus sales negotiation and telemarketing complete with call simulation workshops.

The modules also provide vital learnings about the business side of the BPO industry, plus IT essentials like utilizing MS Office as well as preparing spreadsheets and presentations. These added units give agents the edge when aiming for promotions will help them advance further in the industry.

Informatics Philippines is part of a Singapore-based international conglomerate with a network of 130 centers in 22 countries worldwide. Locally, Informatics has over 35 schools and training centers nationwide, including fully equipped college campuses located in Cainta, Caloocan, Eastwood, North EDSA, Northgate Cyberzone Alabang, and the University Belt in Manila.

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